Pick a plan that works for you
Plans can be shared by all household members and include:
Email, text and phone support
Unlimited access to our video library
Access to group training events
Monthly newsletter
Initial consultation to determine:
# Level of proficiency
# Accessibility needs
# Training needs
FIRST MONTH FREE ON ALL PLANS
Bronze
- Each month:
- One hands on, one on one, training session using video conference
- 30 minutes, one on one support for troubleshooting and assistance
Silver
- Each month:
- One hands on, one on one, training sessions using video conference
- 60 minutes, one on one support for troubleshooting and assistance
Gold
- Each month:
- Two hands on, one on one, training sessions using video conference
- Unlimited, one on one support for troubleshooting and assistance
All training and support is provided using video conferencing
Frequently Asked Questions
Can I cancel my plan ?
Yes, you can cancel your plan at any time.
How do I engage support ?
Provide details of your support needs at our helpdesk, and we will arrange a convenient time to get on a call with you.
Are one on one meetings in person?
No. The meetings will be done using video conferencing.
Can I invite friends to one on one training
Yes, and at no additional cost
I’m a caregiver. Can I setup the service for my Mom or Dad?
Yes, absolutely. We keep you informed each step of the way. Email support@swipewiser.com to learn more.
How do I decide on training ?
We will work with you to determine your needs and create a training plan.
Do I need to use my support minutes all at once ?
No, you can use your support minutes for multiple issues at different times.
What happens if I use up all my support minutes?
Additional support and training can be purchased for $20 per 30 minutes.
What are the hours
Tech support services are available Monday-Friday from 9am-8pm EST. If you have a question or problem after hours, we have a support line you can call.